Just sharing my experience with DH for when the site got hacked.
Our company’s website got hacked and opened a back door on 3/4/2013.
DH put our site to inactive on 3/5/13.
DH told me there were some old version of the joomla, wordpress, etc installed which we already don’t have FTP access anymore. (domin moved)
So I used the update (delete) function under “1 click installation”.
it took two days for DH to tell me the joomla still old and the back doors are still there. Then I spent another day to tell them that we can’t use FTP to delete the files, another 24 hrs for DH to delete the file, and email me saying, hey, if you need to re-scan your account, please email us!
Come on, of course I want to re-scan and get our site back to active!
Right now it’s already 7 days, and our site still down.
I don’t know what to say~~~