Site down - registration renewal

I renewed the registration for our website but the site is still not back up. I submitted a request through the help form but had to use the “other” drop down because the billing drop down form just hung when I hit submit. Anyone know how long until I should I expect a help desk ticket or follow up? I’m concerned because the email associated with the account isn’t working (because the website is down) and I had to use my personal email account. I want to make sure they can find our account. I wish that it was possible to just call in for billing questions.

It’s hard to tell what’s going on without any details. What’s the web domain?

Thanks for that domain name!

Our support team sent you an update to your support ticket, if you need more help please be sure to reply back to it,

Matt C