Site down - How much time I must wait?


#1

My site is down and I am waiting already one hour for the answer from support. Last week I had problems with another site and I waited almost 2 days!!! Is it normal?


#2

It’s Sunday, so an answer may take a bit longer than usual. Also, it would be more helpful if you could post your site URL so that others could check for you.


Simon Jessey
Keystone Websites | si-blog


#3

Thank you for the reply. My site: http://www.women-links.com/ (server - pound)


#4

Looks like there are some datsbase (MySQL) and cookie problems.


To have lived is not enough for them, they have to talk about it. – Samuel Beckett


#5

From the error message, your database is hosted on the server snowball, which is currently down.

An announcement was sent half an hour ago saying they are working on it.


#6

Yes, I’ve just received the message (after 2 hours), but how and where I can find out that my database is hosted on snowball?


#7

You can see what MySQL server you are on in the Status -> MySQL Usage section of the panel.

Alternatively, you can lookup the IP address from the database hostname (womenlinks.women-links.com -> 205.196.220.122) and then do a reverse lookup on that IP address (205.196.220.122 -> ires.snowball.dreamhost.com).


#8

Only an hour?

You should feel lucky. I have several (4) emails that have not been responded to in over a DAY! And I have TWO sites down.

grumble