actually they've sent us several messages claiming the site was up when it was not. i even paid the extra money for a call back, and received one 30 hours after the site went down the first time. he was apologetic and friendly, but it was clear that we had been the victim of excessive abuse. we have not received a callback for the second outage (yet).
the domain is smule.com. we've brought up a new site and remapped DNS for smule.com this afternoon to the new site. unfortunately all of our source code is sitting at dreamhost on our development repository, and unless we want to flush all changes, we are helpless until dev.smule.com comes up (again).
and regarding the point on irony, you don't find it ironic that we are down twice in 72 hours, or about 24/72 hours downtime? and which sites don't value up time?