I apologize for the downtime.
I see that one of our techs has replied to your ticket.
Please note, We try and keep our forums as detailed as possible to offer other customers troubleshooting techniques.
Although, we're more than happy to assist with specific account related issues over our forums, we prefer that you avoid putting up posts with little to no detail.
If you've submitted a ticket, our technical support team WILL get back to you as soon as possible.
But like I said, we don't mind helping over the forums. We just prefer that if you do post your issue here, and have already submitted a ticket, make the post a bit more specific as to help other customers troubleshoot.