Site down again

Don’t suppose I’ll be told why my site is down again. I’ve raised a ticket, emailed support but I’m sure it’ll be days when someone gets back to say the site seems up now and the support team can’t see anything wrong.

I would just like to know WHY my site keeps going down and losing the DB connection and what DH are going to do to improve their up time and service.

We had a DNS outage: