good day everyone,
the long and short of it is i am trying to transfer my husband’s website to my dreamhost account, as the company he is currently hosted at is going under in a week or so. it was very short notice so there wasn’t time to prepare.
the company, gearworx, has had a lot of issue in the past and i begged him to move when he had the chance. now, with his domain with their service and a private whois service in place, it seems difficult to transfer it. the panel is extremely limited as to what you can do with the domain (we’ve unlocked it as per the wiki’s tands reg suggestions) but am unable to locate an authorization code, nor find out how to remove the private reg settings. i come to dh’s forums looking for advice since their support has become non existent in this time.
we might be s.o.l. but i come seeking advice. is there anything dh can do to help get a domain transferred from a company that will be closing soon and will not answer our support pleas? his domain is not technically scheduled to expire, but i don’t know what to expect from a company who’s going out of business.
thanks for any help or advice.