Shell users disappear?

#1

Yesterday I was in the control panel (Manage Users) to create a new user:
Type of User Account: Shell: allows SFTP / FTP plus shell access.
Shell Type: / bin / bash
Username: mysoko
. . .

Ssh login can not be found today, view manage users in any user information! !

Re-register when the user name mysoko, suggesting mysoko user name already exists the system.

Also please help, thank you.

#2

For this issue you should open a support ticket: https://panel.dreamhost.com/index.cgi?tree=support.msg&

They have the ability to look for the user, where most of the users here in the forum don’t have the credentials necessary to see what happaned to the user that was created.