Shared Server "Penguins" moved to new hardware

My server went down on 1/2/14 for a raid controller that died. My server is still down and have no ETA on when I will be back in business. I have several sites hosted on this server:

And a few other parked domains that aren’t important.

Is anyone else on this server? Has your ticket been updated?

if you read threads in this forum from the past, you will find out that RAID failures create about 2 weeks of pain. Not always with sites completely down, but with load avg’s on the server much higher than normal.

Almost 20 days later and still the same generic ticket showing on my panel. Can’t FTP into the site to do updates or back ups. Site has been up for a while but not stable and is not consistent.