I'm working on a website and email for a small business (about 40 staff).
I was looking at forwarding everyone's email addresses to email accounts on a new domain name (with a different host).
I went to bulk-edit forwarding-only addresses, as I assumed this would forward the email accounts. I tested it with the dreamhost accounts forwarding to the new accounts, then removed the forwarding rules.
When I returned to manage the accounts, the email accounts had all disappeared.
This is a HUGE problem.
I've contacted Dreamhost support, and all I've heard is that they can't restore the deleted email accounts. I've tried to escalate the matter but they've come back with the same response.
Can someone explain why what I did would delete the accounts and why there wasn't any warning or information about this when selecting this option? It doesn't have any indication that changing an active account to a forwarding-only account will remove the account, and when removing the forward it just says 'Use Delete for that special action'.
Can someone also explain if I have any other options to retrieve the email accounts? I've tried looking in the maildir folder in the domain backups, but this doesn't appear to have large enough files to represent emails. Even a backup from a month ago would be better than nothing.
Is there anything else I can ask dreamhost to do? They must have a backup, because otherwise how would they respond if they had issues with one of their mail servers?
Thanks for you help with this anyone!!!
(I usually use cPanel, and notice that they don't have this option easily accessible (for forwarding only accounts) and the panel contains a lot more information and warnings.)