Setting up email

I have read the KB but I just don’t understand what is going on with the email set up. I need to set up an email for every copy writer on my site but it seems I can only set up for my ftp users. Maybe I am wrong.

Is there a way for the users to set up an email themselves?

Just go to Mail > Manage Email > Create a new email address.

Why does it seem so confusing then. I have used other hosts and it was basically just type it in. With dreamhost they talk about forwarding and stuff that i know nothing about.

and i hear they haev had trouble with their email.

how would my clients change their passwords?

Webmail should be back up and working now.

You don’t need to do any forwarding if you don’t want to. After you click on the link to create an email address, just type in the name you want for the address ( and leave the forwarding box blank. Make sure “deliver to this mailbox” is checked, as this will create a new mailbox.

Give the mailbox a name (this is just an identifier), and choose whatever options you want afterwards. Click “Create Address” and it should be completed.

For reading mail, go to
For settings like changing passwords go to

Security warnings are not a problem.

ok thanks…

i dont want to mess up this is an consulting group i am setting this up for…

i can’t seem to get outlook set up right either…can’t send the mail… i am not sure what the username is…it worked for my ftp name but i need to set this up for different people.

and if i give them a password how will they change it…

thanks sorry so many question

Go to and your users can login to change their settings. That area also has the information required for configuring email clients.

Hi, what do we need to do if going to results in a host that can’t be resolved by DNS?

mailboxes and www.mailboxes are showing as CNAME’s in my DNS settings… This is for domain


This webpage is not available
The server at can’t be found, because the DNS lookup failed. DNS is the network service that translates a website’s name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.
Here are some suggestions:
Reload this webpage later.
Check your Internet connection. Restart any router, modem, or other network devices you may be using.
Check your DNS settings. Contact your network administrator if you’re not sure what this means.
Try disabling network prediction by following these steps: Go to the Chrome menu > Settings > Show advanced settings… and deselect “Predict network actions to improve page load performance.” If this does not resolve the issue, we recommend selecting this option again for improved performance.
Add Google Chrome as a permitted program in your firewall’s or antivirus software’s settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don’t believe you should be using a proxy server, adjust your proxy settings: Go to Applications > System Preferences > Network > Advanced > Proxies and deselect any proxies that have been selected.
Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server’s DNS address.

For that you are going to need to open a ticket with support:

Hey there! It sounds like you might have been in the throes of DNS propagation. I can see that your mail service and mail-related DNS were created on or before Feb. 17. When you add DNS records, or change them, it can take some time to be recognized by all networks worldwide. The time it takes for the new records to propagate can vary greatly, from just a few minutes to 72 hours in some cases. There is a site here you can use to see where your domain is resolving from, as visited from multiple countries:

Using that tool, the state of your DNS propagation looks pretty good for both:

I’m also not seeing an error when visiting If you’re still seeing it, give it some time. And as LakeRat suggested, you can always submit a support ticket to our team via your web panel if it’s still not working in a bit, and we’ll do some digging for you!