Service Suggestion


#1

Sorry if this is the wrong place to post this… but opening a support ticket for a suggestion does seem quite right =)

I don’t know about the rest of you, but I would like to know when problems occurs and when they get resolved.

e.g.

From: “DreamHost Announcement Team” noreply@dreamhost.com
Date: Fri, December 16, 2005 1:34 pm

Hello Dreamhosters,

We’re having serious problems with the cluster of machines that handle mail for your domains.

We’re working as hard as we can to fix them, and will have more details soon.

Happy Dreamhost Mail Team


When did this happen? When was it resolved? What happened? I never seem to receive the “more details” that is always promised.

It doesn’t have to be immediate (especialy if it looks resolved but later turns out it wasn’t), but I hope there can be an event log somewhere.

Cheers,
sykong