[quote]so would people’s expectations of the forum change if some
members had official looking staff tags, and demand the same
service as the tech support email? I’m not sure…
Yeah, I kind of worry about that, which is why I haven’t made a major effort to flag official-ness. A good 80% of the messages here aren’t something that we alone must answer, and those kinds of questions really should usually go through the main support system anyhow.
I usually prefer to answer stuff in here that goes beyond what we can offer in our official support - coding questions, techniques, etc. These things aren’t really something we can officially support one-on-one, but in cases where we have specialized knowledge it can sometimes help a lot of customers if we make it available (albeit unofficially) anyhow. If anything, it spurs discussion. :>
- Jeff @ DreamHost
- DH Discussion Forum Admin