Serious password retrieval issue

I was wondering if anyone could help me. I am a client of Dreamhost’s web hosting services and recently changed my web panel password as well as my password to access my email account via Squirrel mail. I made these changes following an email I received recently about potential security threats that occurred on DreamHost’s servers. However, careless as I am, I forgot to write down/memorize my new passwords. To access my forgotten web panel password, I need to be able to access my email account, which is currently impossible because my Outlook is bugged and Squirrel mail is currently the only way I can access it. And I cannot contact Dreamhost technical support via the web panel either. I’m in a bit of a pickle.
I sent an email to DreamHost to see if they can help me resolve the issue, but I was wondering if anyone might have any ideas. I need to solve this rather quickly as I have to access my email account for work. Thanks a lot.
I will also add that I tried the simple task of entering the alternate email with which my Dreamhost account was created to retrieve my web panel password. I then get a message saying something like “Okay, we’ve sent your password for retrieval.” But the password retrieval never gets through. I’ve tried this several times.

Please contact DreamHost Support at to recover your password.

Thank you. I have sent them an email. Any chance you know how long it might take me to get a response? I understand they must be busy with the recent security issues. This is a serious problem for me, I need to have access to my emails for my business.