You really have the greatest support I ever saw. And I use it whenever I have problem, because it is much faster than waiting here 20 Seconds after every Search. I always get a
My suggestion: Change to wait only 5 Seconds. So I can try to find an answer here instead of always mailing your support. Searching must be fast to be usable. Since often you do not find, what you're searching for, e.g. when using wrong keywords.