I had to lol when I saw that the alert in my panel has changed to this:
As you should already be aware, your web server ‘scalise’ had a hardware failure and we’re in the process of moving it over to new hardware. Unfortunately, we don’t have much to report since the last update. The load has been higher than usual due to the added resources needed to copy files over to it. We were able to bring up the old hardware, but it isn’t in good enough shape to be able to serve sites again. We have switched pulling backups from the backup server and are now pulling them directly from the old server. This should speed up the time it takes for the restore to complete significantly - we’re already at the 1/3rd done mark. We’re also working on the load to try and keep it at an acceptable level while the restore completes.
We are continuing to monitor the server and keep the loads as low as possible, but there have been some periods of instability still. If your site isn’t working as expected, it may be due to load, but please let us know, so we can look into it for you.
As a reminder:
Due to issues with the RAID controller on the shared web server ‘scalise’, we are moving the server to new hardware. All sites and services are currently offline while we work to set up the new hardware. Once this has completed, all data will be mounted from backups while the data restores to the new hardware. We apologize for the inconvenience caused by this incident.
We will keep you updated with as much detail as we can provide, and you can also find the latest updates in your panel.
If you have any questions or concerns, please contact support under Support / Contact Support, in your panel.
Please note, this is regarding the shared web server ‘scalise’ and no other services (email, MySQL) or servers are affected.
So basically after almost a whole day the only additional info they can give is “Unfortunately, we don’t have much to report since the last update.” and its STILL at the 1/3rd mark, after that long? Really?
I smell that in actuality your not doing very much at all, as surely it should have got to the 1/2 mark at the very least, keeping a customer updated means just that UPDATED.
How much EXACTLY has been copied over?
How long based on the current speed these files are being copied will the transfer take?
These are simple questions that should be VERY simple to answer