doh! yeah, so I’d only get the $65 after the user had paid $54.85 (or maybe $64.80, I’m not sure.) Either way, DH does give the flat referral fee before the new customer has paid the full amount of the referral fee.
Maybe my math’s wrong, but it doesn’t look like the fee is covered by the payment.
In any case, the fact that DH would have put themselves in a bad position doesn’t justify the fact hey failed to notify their affiliates of either the change to the referral program or include in our agreement with them that they could change it.
For several hours I posted the sale on popular forums on the net, emailed people looking for hosting, fielded feature questions, tech questions and lots of other stuff on behalf of DH because they had an agreement with me to give me a one time $65 payment for referring someone.
I had 10 referrals in the time of the sale - that’s $650 under DH’s policy. Instead, my options at this time are $0.00 or 92¢. That’s $640.8 less than I should have, and (if all new users had been referred) shortchanges DH users nearly $50,000.
One could argue that the sale price would have sold those accounts without the need for referrals. However, with the agreement that a referrer would make $65 each, I’m not the only user who spent tons of time sending users to check out DreamHost. Sure the sale is over, but there are tons of links and ads still up telling people to check out DreamHost. More and more people will find the posts and messages, and then come to check out DH. We can only hope that after they realize the sale is over, if they do sign up, that they still put in our referral ID.
I’m not debating this because I want the cash, but because I want DH to at least update their policy. In other industries (eg, mortgage brokering) the tactics DH used are highly illegal.
Furthermore, I asked a very clear question of the billing team: “Are you telling me DH doesn’t want to live up to the terms mentioned on rewards page?”
“If they signed up for the ‘Sale’ plan you have to wait until they renew
next year (since they are paying significantly less than the normal
yearly price for hosting - we cannot give you a $65 referral fee on a
year of service that we receive less than $10 for). If they renew for the
next year at full price we are more than happy to give you the referral
fee though. Hopefully that clears things up.”
I have used DreamHost since 1997 and my primary & secondary referrers have earned DH over $4500 in the last 12 months alone. Who knows how much my referrer’s referrers make DH. I guess that’s not enough to encourage support not to skirt my questions.