Thank you for your feedback, we apologize for any frustration. It sounds like you may not have been dealing with our support team. We keep all our support in house, we do not have a call center nor do we outsource any support related issues.
You can log into the panel to access Live Chat and email support here: https://panel.dreamhost.com/index.cgi?tree=support.msg&
If you are not able to log into the panel you can reach us here: https://www.dreamhost.com/support/ be sure to select the “other” option from the drop down and include an email you have access to.
If you already have a support ticket# please supply it and we can look into the status,