I am so mad right now, that I'll have to take my time not offending anyone here.
I run sickmydollars.com at dreamhost, and yesterday my customers started to complain about that they could not reach the video-files they had bought access to.
We checked everything, bandwidth, disk-space, even put up a support ticker, when one of my guys found out that someone from Dreamhost had tampered with our files.
Now, the Dreamhost support team is nearly unreachable, but our lawyers are not.
Someone has destroyed our files, and that is someone who has root access (because the file-flags and dir-flags that is present can only be changed by someone who has root access to the server, which we have not)
Now, we're loosing aprox $2000 every day the system is down, and you don't need to be a math scientist to understand that this is a major problem that must be solved right now.
Now I have to stop writing, because I could write something i would regret tomorrow.
So SUPPORT - Don't send me standarized mail, SOLVE the problem and get back to me ASAP!!!!!!