Rewards Problem

Hi, I set up a new customer on dreamhost and set up the referral as my account id. But, it does not show in my Referral Report. So, I went to manually add them, and was told they already have a referrer. Shouldn’t it show up in my referral report? I have full access to their control panel, but don’t know where to go look to see if I mistyped my web id when I signed them up. Does anyone know how to do this?