I’m actually quite disappointed that I couldn’t find my answer to this already. Basically our rewards are supposed to go out today, but they’re not showing up in PayPal. At first I was just trying to find out how long it should take before it shows up in my PayPal account, but then my husband suggested maybe it’s not actually sent out yet - the site is automated but the payment needs to be approved. So we looked to see if maybe there was an email from dreamhost letting us know the payment had been sent, but there isn’t one. Which has made me wonder if we should get one or not. If it’s not already set up I would highly recommend that an email does go out so that customers know that their payment is missing.
Also, it would be very good to have a knowledge base document about how cash outs work - what day and what time payments go out, if there is an email confirmation from dreamhost or just paypal, how to know when your payment is missing and who to contact about it.
I was hoping to approve the payment today and have it maybe by next weekend, but now I’ll have to wait even longer because of the holidays.
Anyway, if you guys could tell me whether my payment should happen insync with my control panel, and whether I should receive an email from dreamhost when the payment does go through I can contact support if there are other issues.