Please instruct your support staff that if they don't understand something to ask someone there who does rather than blow off customers with unresponsive answers and with long delays ignoring the problem with no response at all. This should be obvious but it is not being followed. Steven D in particular has been terrible.
Not only is this exasperating and irresponsible, leaving me with no service, there is no way to file a complaint to someone there, anyone there, in a responsible position who presumably would care. Everything is funneled through the same "support" that buries the problem and the complaint.