Response time


#1

Normally, how long will support team response the question? I’ve found that my account was disable. I open the ticket to ask them why and how I can fix it. It’s already 14 hour since I open the ticket but I still didn’t get any response from support team


#2

If your account was disabled, you’ll want to contact the abuse team instead: abuse@dreamhost.com

I think you can use this form to do that as well, but it’d probably be best to just email the abuse department directly.


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#3

Responses are usually within 24 hours.


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#4

thank mousee and scjessey

I will try to contact abuse@dreamhost.com


#5

Is the 24 hours for the support team or the abuse team?

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#6

The support team. I have no idea about the abuse team, though I would imagine it’s within a week.


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#7

Usually abuse will get back within 24 hours. I would just be patient as they will reply.

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