Hello, my site has been down for four days in a row, caused by a mistake made by the dreamhost-team in moving my account to another server.
I have been trying to reach the support for the last days, but they keep ignoring me.
I could move my site to another place, if i was able to use my ftp-users, but they are giving errors as well. I also reported this to support but I get no answer.
Can anyone please tell me what I should do?
Does anyone have an alternative way to reach the support team?
Do you know how long it takes to respond to an urgent message? It can’t be 2 or 3 days, can it?
Thank you for your response,