I’m posting here out of desperation. Dreamhost moved my website to an evaluation server because they claimed it was using too many resources (more than that server’s “average”) and my request for their help wasn’t answered for over two days, and when it was answered, all I got back was, “we don’t monitor individual accounts like that. Turn stuff off, see if that helps” and they ignored the bit of my question about what SHOULD my resource usage be in order to get moved off the crappy evaluation server.
My second support request to them regarding further information about acceptable numbers in order to get restored to our original server still hasn’t been replied to after two days, and I’m getting really frustrated.
For the last five days, my CPU numbers have been way down in the 0.1% range of the time it’s used. The last four days have been no more than 1.5 CPU seconds and the last three days have had 0.00 CPU second used. Something tells me this is wrong, since I do have a small forum on my site and there are a few people using it each day.
How can I get my CPU stats working again? How can I get DH to actually ANSWER my questions and not make me wait two days for a canned, copy and pasted answer to something I didn’t even ask? Help, PLEASE?!
(LOL, all I can say is, threatening to leave probably isn’t going to help here, if DH wanted my business, they’d focus on improving things, but with their stupidly ridiculous prices, they probably get 10 people signing up for every one who leaves. Who cares about KEEPING customers, we don’t pay the setup fee that new customers pay!)