**RESOLVED**Website down - "permanently moved" Next steps?


My blog, http://patientsafetyhub.com is 404, according to all browsers. I checked web-sniffer and I see “Status: HTTP/1.1 301 Moved Permanently”. It looks like it has been moved to http://tentswithlogos.com/

I am unclear on what steps I should take to rectify this. I’d appreciate any guidance on getting my blog back up and running.


Check your .htaccess file and restore it from a backup if you can.

You most likely have a 3rd party plugin or theme that is not secure.

there are 2 things to do here, fix the damage, but once that is done don’t stop, you also need to find and plug the hole or it will just be repeated.

Open a support ticket as well. Application specific issues are generally beyond the scope of support, however the may be able to provide you with excellent advice to follow.

Thanks for your response LakeRat. I did contact support and received the following extremely prompt action and response:


Sorry to hear you’re having problems with your account:/

It looks like there was an apache configuration issue. I manually ran an
update on the apache service and your site is loading the correct content

You also may want to flush your DNS (http://wiki.dreamhost.com/Flush_DNS)
and clear your browser cache (http://wiki.dreamhost.com/Clear_cache) if
you’re still unable to view your site functioning properly.

I apologize for any inconvenience this has caused you.

If you need anything else, please don’t hesitate to contact us again!

I’m back up and running when I use google chrome, but still have the same redirection issue when I try accessing the site via Internet Explorer. If anyone has any advice on cleansing explorer, I’m all ears. Thanks.

The instructions in the wiki for Explorer don’t work?

Don’t forget the steps at the bottom to flush DNS cache, though if Chrome works, this probably isn’t the problem.

ie9 issue resolved… Thanks so much LakeRat and sdayman for your help.