**RESOLVED**Website down - "permanently moved" Next steps?


#1

ISSUE RESOLVED

My blog, http://patientsafetyhub.com is 404, according to all browsers. I checked web-sniffer and I see “Status: HTTP/1.1 301 Moved Permanently”. It looks like it has been moved to http://tentswithlogos.com/

I am unclear on what steps I should take to rectify this. I’d appreciate any guidance on getting my blog back up and running.

Thanks.


#2

Check your .htaccess file and restore it from a backup if you can.

You most likely have a 3rd party plugin or theme that is not secure.

there are 2 things to do here, fix the damage, but once that is done don’t stop, you also need to find and plug the hole or it will just be repeated.

Open a support ticket as well. Application specific issues are generally beyond the scope of support, however the may be able to provide you with excellent advice to follow.


#3

Thanks for your response LakeRat. I did contact support and received the following extremely prompt action and response:

Hello!

Sorry to hear you’re having problems with your account:/

It looks like there was an apache configuration issue. I manually ran an
update on the apache service and your site is loading the correct content
now.

You also may want to flush your DNS (http://wiki.dreamhost.com/Flush_DNS)
and clear your browser cache (http://wiki.dreamhost.com/Clear_cache) if
you’re still unable to view your site functioning properly.

I apologize for any inconvenience this has caused you.

If you need anything else, please don’t hesitate to contact us again!
-END-

I’m back up and running when I use google chrome, but still have the same redirection issue when I try accessing the site via Internet Explorer. If anyone has any advice on cleansing explorer, I’m all ears. Thanks.


#4

The instructions in the wiki for Explorer don’t work?

Don’t forget the steps at the bottom to flush DNS cache, though if Chrome works, this probably isn’t the problem.


#5

ie9 issue resolved… Thanks so much LakeRat and sdayman for your help.