Remixer Issues


#1

Hey there,
I cannot log into my Remixer dashboard at all. I attempted to do some upkeep on my Remixer site on Monday, but when I tried to log in, all my browser did was spin…nothing else. When I contacted DreamHost support, the guy told me it works best on Chrome (I use Safari). Of course, that makes little sense, if a web company is going to push out a product, shouldn’t it work on every browser? He also told me they did some updates to Remixer and it should work. Well, here it is, Wednesday, and still nothing. I even downloaded Chrome (as he directed) and NOTHING. For the last 10 minutes, it’s just spinning, nothing more. Anyone else experiencing log in issues?


#2

We are sorry to hear that you are having issues with Remixer. We currently did do an update to it which could be related to the issue you are having. A few customers have contacted us with a similar issue and the general fix is to clear the browser’s cache.

Here is an article that you may find helpful:

Once you have cleared the browser’s cache give it a few minutes and it should load. In the event that you continue to experience issues please let us know so that we can open a ticket for you.


#3

Hi @AJK459, I just heard from colleagues that the cause of the slow/impossible signups has been identified. I suspect that this is related to what you’re experiencing, since I doubt you’re having issues with the cache (since you’re using a brand new browser). If you have a ticket opened, I’m quite sure it will be updated already. Otherwise, consider opening one and feel free to reference this conversation.