I’m very sorry, but no one here can fix that for you. I see you have a ticket open, and through that we can reinstate your account, but if we don’t have a backup, we don’t have a backup. We keep them for 60 days because, yes, while disk space is ‘cheap’ when someone hasn’t paid, the contract between us has been terminated. You can look at the notifications that were sent to your account via panel, they date back to October, and I can see that multiple attempts to contact you were made.
I’m sorry someone else took advantage of you. We couldn’t know that either
Just as a note, when we did email you the first time, we mentioned this:
NOTE: Accounts overdue for 60 days will be suspended for non-payment.
If your account becomes suspended you will need to pay the FULL balance to have it reactivated.
We can’t guarantee that we’ll maintain backups on disabled or suspended accounts for any length of time. Please take immediate action now to avoid the possibility of permanent data loss.[/quote]
Once the account is suspended, which does NOT happen right away (we give you 2 months from when we start notifying you for non-payment), if you pay right away you get everything pack. So really there are months where we’ve got your data. After that, well… you (in general, not you specifically) didn’t pay and you didn’t talk to us about why you didn’t pay (like ‘someone stole my credit cards, I forgot to update them!’), there wasn’t much left to do.