Basically, we are a division split off from the parent company a couple of years ago. The parent company still owns the domain (spiritofhopelincoln.org). The original user (the user in our whois lookup) is no longer with the parent company so we can’t login to make any updates.
Who should I contact or what should I search on to resolve? I can’t contact support so I can’t put in a ticket. I did see an email address for when someone is deceased but that isn’t exactly the case here (though just as unreachable, so to speak).