Thanks for the quick response!
The challenge I have with the support contact link is that I have to be able to login, which is the presenting challenge at the moment. Since I can't login, no support ticket unless I'm missing something. I do see the 'email us' form but I gather that is more for new customers rather than existing customer support questions.
The previous contact from the 'parent organization' is not available to us. However, I can get leadership folks from the parent organization to sign off or whatever is needed to move forward.
Again, thank you!