[quote]I’ve never experienced such a delay in the 4 or 5 years I’ve been here.
Nor had I until 6 weeks ago. Something changed big time.
[quote]If I were you I’d put in another support ticket, from the web panel support area,
and reference the other’s ticket number.
Since such a delay is now commonplace, surely it is not a good idea to add (slightly) to the load by repeating the report?
[quote]Maybe it slipped through the cracks somehow.
Not if it still shows on Support > Contact Support STILL OPEN SUPPORT REQUESTS