Re-Opened Account, Nothing Works


#1

Perhaps I should be opening a ticket for this but I figure I might as well try the forums as well. I just re-opened my account after a month or so and paid it all up to a zero balance. All my files still exist on the server however my databases are all gone, or so they seem to be. A few of my databases were in the recycle bin, I “recovered” them and they still didn’t work. I decided to try out remaking a database that I had before and it said that exists.

So, I guess my question is… why aren’t any of my subdomains or anything working although everything seems to be in working order? It’s been about 7-8 hours since I repayed the account. Should I wait a little longer for everything to be in working order or do some things just NOT get restored for some reason?

Thanks in advance.


#2

opening tickets are the best way to resolve problems with your account.

setup, coding, that sort of thing might get a faster response here.

I’ve never recovered a database before, but it might be that it takes a bit of time. how about plain html files? can you access them? if so, your hosting is working and there’s some issue with setup of whatever webapps you are using


#3

I opened a ticket and got a fairly quick response. They told me that I didn’t add a hostname to the databases. I’m assuming it was probably mysql.website.com or something like that but I’m not entirely sure. I’ll have to check my config files to see if I can pull the hostname because I thought it would have just been a localhost sort of thing. Oh well, I’ll try a few things and report back. Thanks for the response. :slight_smile:

Edit: Yeah, I just needed to add “mysql” as a hostname to get them all working again in case anyone ever has this issue. Thanks again.