Thanks for posting this nes. It is not often that we see a positive thread on these forums.
I guess it is natural that the loudest noises will be made by the minority having problems, but this can give the impression, especially to potential customers, that everyone hosted at DreamHost is having major issues, when this is far from the truth.
Glad to hear that DreamHost handled your issue promptly and efficiently.
You are right, running shared servers must be a real nightmare and not something I'd like to attempt.
As an example; You often see posts in here from people who have received warnings, or had their sites moved, due to excessive CPU usage.
But really, what is the alternative for DreamHost? If they let the excessive resource usage continue, they will soon hear from the hundreds of others sharing the server. Much better to warn and/or isolate the offending site and allow the user to make the required changes to rectify the situation. In many cases the only real solution is to move away from shared hosting to a dedicated box.
I think the plain fact is that many have an unrealistic expectation of what to expect from shared hosting.
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