To counter some of the negative messages in this forum, I just thought I’d post about my most recent interaction with support.
Yesterday I noticed a bunch of bogus e-mails coming to me from "firstname.lastname@example.org". I deleted them and went on to other things.
Today a few more came in, and then I got a message from Dreamhost saying that they’d shut off e-mail coming from my account on that host.
Why is this good news? Well, the whole problem turned out to be my fault – a poorly coded form. They not only
o) stopped the problem from affecting other users on the shared server
o) promptly and politely notified me of the issue (before I’d bothered to tell them that I’d noticed a problem)
o) helped me understand the problem well enough that I could fix the problem with a couple of minutes work
Administering shared servers is a hard job (especially when folks like me think they can develop dynamic web sites :-), and I’d just like to thank whoever’s in charge for setting things up so that this incident could be handled so efficiently.