Question #1


Am I going to have these type of problems with your service when I need tech support? I was told to visit your site today to check out your prices and possibly move to dreamhost. I liked the prices and had a few questions so I clicked on the link to ask a question and get the following error…

Content-type: text/html
Software error:

Can’t call method “prepare” on an undefined value at /usr/local/ndn/web/dreamhost4/contact.cgi line 50.

For help, please send mail to the webmaster (, giving this error message and the time and date of the error.

So I figured, no big deal, I will use the email address provided in the email. I send a simple email ask 1 question about transfering MySql databases and I get a email saying I am not a customer and I need to use the ask a question link to ask any presales questions.

Ummm, What gives?

Not impressed so far.

Roger Greene


It looks like a programming problem. We all get them :slight_smile: .

If you have any questions just ask away here and somebody will give you an answer. Or you might want to just search/read the forum for a while to see if your answers are there.

I’m no expert on MySQL but PHPMyAdmin is available as is ssh so I’m sure you could copy db/tables in.



I’m not sure why the form at wouldn’t work, but I believe support@dreamhost is piped into the support section of the control panel, which would explain the error you got there.

I think mail to sales at will go right through if you want to try that instead of a form.

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You can search the forums and most likely you are not the first person to ask this question.

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Whether your mail really deliver or not but let me tell you that DreamHost staff will not transfer your databases. Even once I asked to transfer my data from my one account to another dream host account and said sorry.

Anyhow make a backup of your database -----> then upload all your data to dreamhost account -----> Create a Database -----> Update the database with your backuped datatbase through phpmyAdmin. Thats it !

Hope done.

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