Queries on potential hosting


#1

I wondered on shared hosting if you use Round cube for web mail. Also how good is support for helping to install MySQL, scripts etc. Can you pay the bill by Paypal? I am based in UK so can I still use you?


#2

Hi There,

I broke down your questions ans answered them below:

  1. I wondered on shared hosting if you use Round cube for web mail.

Roundcube Webmail is no longer offered at DreamHost. The new and modern alternative DreamHost currently uses is Atmail. View the following article for further details: http://wiki.dreamhost.com/Atmail

  1. Also how good is support for helping to install MySQL, scripts etc

While we do not assist with any Web Design or Development for our customers, we do Offer 24/7 Live Chat and Email support, along with callbacks as part of our premium support: http://wiki.dreamhost.com/Contacting_DreamHost

  1. Can you pay the bill by Paypal?

If you are opening a new account, a credit card must be used to initially open it. This is to prevent fraudulent accounts from being opened. After the initial payment is received and the account is approved, you may make subsequent payments using any of the accepted payment methods listed here: http://wiki.dreamhost.com/Payment_methods

  1. I am based in UK so can I still use you?

We are a US based web hosting company with data centers in Virginia (east coast) and California & Portland (west coast) - while we do not have a data center in Europe, we still have plenty of international customers including the UK!

If you have any more questions please be sure to hit up our Sales Team here: https://www.dreamhost.com/support/

Cheers!
Matt C


#3

I am one of the UK customers Matt C mentions… I would say the advantage to using a US web host for me is opening hours, i.e. Mon-Fri US business hours are during my evenings. The downside is the language barrier!

I should forewarn that almost certainly as an international customer your account may need manual authorisation, a lot of people find this initial authorisation can take a long time. (Numerous threads on the forum). So bear in mind authorisation of new accounts seems to happen quicker during the US working hours.