for the past 8 days, I’ve had problems, on and off, sending e-mail from all our client machines. (Using outlook). When I’ve reported the problem to Dreamhost support, I receive, after a time, a message that says many have reported this outage and that it’s being looked into or worked on or otherwise investigated.
Most of the time I’ve gotten a reply that indicates that it’s a mass e-mail because so many people have reported such a problem.
(Webmail does work).
And then I get a follow up messsage from dreamhost that indicates the problem is “resolved” - but almost always it’s not. Today, I had a brief reprieve and mail got sent.
The error I get in outlook is:
Is this a dreamhost problem or my problem. I guess I’m the System Administrator though I’m certainly a poor, ignorant one! I thought dreamhost was our ISP but when searching previous threads, I’ve noticed some from dreamhost suggesting that one contact one’s ISP, which is confusing, since I thought dreamhost was the ISP.
Network Solutions is where I registered the domain, but dreamhost is the site upon which we run our website and e-mail.
Anyone have any suggestions on how to proceed? I’ve browsed the Wiki (and tried to understand it!), checked dreamhoststatus.com, and sent messages to Dreamhost Support.
I remember a year or two ago, there were a lot of problems when dreamhost was expanding, but it’s been smooth sailing since then and until now. But our users at our small business are starting to get irritated that outgoing e-mail is getting held up in the outbox and from the wording of the replies I’ve gotten from dreamhost support I assumed it was a problem on their end.