Yeah, I’m having problems on holydays and I’m also getting no support from DH, so I’ll post here to see if someone else can help me.
I’m now sharing my account with my girfriend, who has a second web-id. She is trying to transfer her domain from another host to DH, but so far it has been a bumpy ride. She’s experiencing two big problems:
- I gave her id all the needed privileges to set up her hosts. She can create domains, databases and users and manage them afterwards. The only things she CAN’T do is changing privileges, messing with billing and changing properties of pre-existant domains and users. In theory everything SHOULD work fine, but:
The one-click installation of wordpress created a database that she can’t manage. It does show up on MY control panel, but if she installed it from her login, it’s logical to suppose she would be able to manage it. As of today, I changed her user privileges manually so she can see the database.
She created an user that, again, she wasn’t able to manage after the creation. I had to manually grant privileges to her user-id again.
I’m receiving the confirmation emails for everything she does on the control panel, but she isn’t. I don’t mind getting those on my mailbox, but I don’t really need them as she does. The profile information for her account is correctly filled with her own email address.
So far it seems the dh control panel has some bugs with child web-ids which are quite annoying. Does anyone know a workaround for those?
On to the second big problem:
- She already has two domains registered and working at another host. To transfer all the data to DH, she first created the fully-parked domain on the control panel and the corresponding databases. She has created a full dump of the mysql data and is ready to set it up on DH. This is precisely where the problem begins: how can she access her mysql on DH if the only way to get there is through the db subdomain (sql.renata.org)?
I should point that when I did my transfer a year ago I had to follow the exact same steps so that the transfer would happen with zero downtime on my domain. I could do the mysql transfer without problems because on DH internal network (accessed from the ssh prompt) the domains were already working even if I hadn’t actually changed the DNS entries on my registrar. Stragely, this is NOT happening now with her domain. If I ping it locally from my house or from the ssh prompt, the resulting IP is the same, pointing to her current host. This means I can’t do a “mysql --host mysql.foo.bar” as foo.bar is inaccessible from DH! Is there
another way to get to the mysql subdomains before the DNS change? Anything that substitutes the mysql.domain part while the DNS isn’t transfered?