Problems with all databases in client site


#1

Since yesterday, I´ve been contacting the support about this, but until now, I didn´t have any answer. In the middle of Saturday, I create a new database and I tried to go to MySQL administrator. So, after this, I can´t entar its panel and all other database in the site are down. I contact the support so fast I can, but until now, one day after, I don´t have any return. I Need to access the site with this database and Install a new one, urgently. I´m writing here because by support process, I didn´t success.

The site is http://www.soerensengarcia.com.br/ and the site is http://www.soerensengarcia.com.br/site and http://www.soerensengarcia.com.br/site_en

I didn´t change nothing in this databases from this sites…

I will wait your return. Please contact as soon as possible.

Thanks,
Carlos


#2

I’d say that you changed the settings in your app, or changed the username/password in the panel but not in your app:

[code]$ ping -c 3 mysql.soerensengarcia.com.br
PING mysql.soerensengarcia.com.br (208.113.193.91) 56(84) bytes of data.
64 bytes from ribao.jerry.dreamhost.com (208.113.193.91): icmp_req=1 ttl=51 time=162 ms
64 bytes from ribao.jerry.dreamhost.com (208.113.193.91): icmp_req=2 ttl=51 time=162 ms
64 bytes from ribao.jerry.dreamhost.com (208.113.193.91): icmp_req=3 ttl=51 time=162 ms

mysql.soerensengarcia.com.br ping statistics —
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 162.120/162.408/162.803/0.437 ms
[/code]