Problem with new domain registrations


#1

This problem began about three months back. When registering a new domain via the DH CP and paying by PayPal, payment is taken yet the domain never shows up. I thought it was a one off issue, but it seems to happen every time I register a domain now. I have repeatedly brought this to the attention of the DH support personnel who, judging by their responses, seems to think it trivial (I get the common reponse along the lines of: “Oh, just try it again, the $9.95 is credited to your account.”) When I do retry the registration, it does appear. Evidently, something is broken.

Does anyone else see this? Or does anyone with a little more insight into the workings of the CP or DH know what might be going on?


#2

I had a similar kind of issue but after the first email (getting a response similar to the one you reported) it was resolved.

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#3

The last domain I registered a few weeks ago had the same problem, after contacting DH they told me to register it again which was successful and the credit was already on my account from the first attempt. Not that much of a problem to me now that I know what to look for when this occurs. As for a fix on this, the DH rep didn’t say whether a fix was in the works, but I’m guessing that is because I never asked.


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