Problem connecting to FTP


I was able to connect to FTP prior to today. (As recent as yesterday) Today I am getting the following messages.

I am on northampton machine.

Status:|Connection attempt failed with “EAI_NONAME - Neither nodename nor servname provided, or not known”.

Error: Could not connect to server

Any suggestions is much appreciated. Thanks Arnita

By the way is there any reason that the Live Chat is unavailable at 10am on a Tuesday? Yesterday I sat in a queue for at least an hour and I never got a person. This happened twice yesterday.

Just wondering…