Problem Automatically Approving Account


#1

I’m trying to create a personal website as part of a class assignment and for some reason I got an email saying they had trouble automatically approving my account.
What does that mean?

Here is the email I received:

[quote]
Hello Corrin,

Thanks for signing up!

We had a problem automatically approving your account. You’ll be hearing from
us within 24 hours so that we can resolve any problems and activate your
account. If you have any questions or concerns, don’t hesitate to reply to this
email or contact our team here:

https://panel.dreamhost.com/?tree=support.msg

Be sure to include the email address you used to sign up along with any other
pertinent details (such as the domain you requested, service type, etc.). That
will allow us to see precisely what happened and make sure you’re on the
right track as quickly as possible!

Thanks for your patience!

The Happy DreamHost Approval Team

+++++++++++++++++++++++++++++++++
DreamHost
"Imagine the Web, Your Way"
http://www.dreamhost.com/


To unsubscribe from all automatic notifications, please visit this link in your web browser: https://panel.dreamhost.com/unsubscribe.cgi?email=RinzombieArt%40gmail.com&token=hZre9RgXUd/i6CyAHDlZ[/quote]

I really need this website to be up and running ASAP! What can I do to help fix this problem?


#2

Seems to be the standard process lately to not automatically approve new accounts.

Just wait it out. It usually takes less than 24 hours. You can submit a ticket asking them to fast-track it.

They should probably change the wording on that message though if this is going to happen every time someone signs up. This: “We had a problem automatically approving your account.” sounds a tad ominous…as if you personally did something wrong or they found you were using a stolen credit card or something.

In reality they probably do not automatically approve any accounts (anymore)…why not make a different welcome email explaining that so people do not feel like something needs to be done to correct problems!?


#3

Hello Corrin, Thank you for contacting us for support. I apologize for any frustration. If you can supply a support ticket# or domain name on the account I can look into the status right away.

Thanks!
Matt C