POP3 Email not working?


#1

hello I just transfered the DNS to dreamhost and created some new mail accounts I can’t access the POP3 email now… says something…

SMTP error from remote server after RCPT command:
host mx1.balanced.janky.mail.dreamhost.com[208.97.132.126]:

What 550 user@mydomain.com: Recipient address rejected: User unknown in virtual alias table

Hope for a speedy support…


#2

We too hope you get “speedy” support! You did submit a Support Request via the control panel, right? These are customer-to-customer forums and, while they occasionally pop in and look about, DH staff generally does not post in these forums, and this is not a way to contact them for support. :wink:

While you are waiting for a reply, it sounds like your “news” email accounts may not have completed the “creation” process. It takes “a while” for a new email account to be completely setup, and the amount of time seems to vary a bit (possibly depending upon how the new account creation process is processed).

You might also try using both the “emailusername@domain.tld” and just the “emailusername” form of the login, to see if that makes any difference (given recent DNS change).

–rlparker