I thought I might get some fellow DreamHost customers input on this. I just moved over a couple of (low-traffic, but important) web sites from 1&1 to DreamHost. I’ve been a customer for one week and have had to submit a trouble ticket almost every day.
I’m delighted with the technical support and customer service, but the actual hosting service has been terrible so far.
In the past 4 days, my sites have been unreachable 3 times (for hours at a time). I’m on the Kyrie server. The first excuse was that some user was running processes they should be. Fair enough. The second excuse was that there was a load issue and that the server would have to be reloaded. Today, my sites are down again - and they were slow as hell all morning. I demanded that DreamHost credit my account for 2 days of no service - hoping for a few cents - they gave me a full month’s credit. Nice of them.
Anyway, with 1&1 customer/technical support was useless much like their web panel, but at least my sites were fast and always available. Both my 1&1 and DreamHost accounts were for a shared server ~ $10 per month.
Is this just a bad week for DreamHost? Should I go back to 1&1? Again, I love DreamHost - excellent support, and human-readable-often-funny blogs, newsletters, email responses, etc. but the service thus far has been deplorable.
Cheers in advance for any replies,