I have been with DreamHost for about 6 months now, and I am so unsatisfied with their
service that I could cry. Their service is horribly horribly slow because they load their
servers up with more users than they should to make an extra profit.
When you contact them about how slow your site is they do one of two things.
- They just ignore you and send out an automated email saying they are aware your server
is slow and things will get better over time.
- They actually take the time to write you back about how they are sorry your server is
slow and things will get better over time.
My support history page is now 8 pages long, and sadly it’s 8 pages of the exact same
stuff. My site is SLOW! SLOW SLOW SLOW!!! Sometimes it takes as long as 45 seconds to load
a simple page located on my server. It’s unacceptable.
Now if I were paying say $1/month (which is what I would say the service I am receiving is
worth at this point) I would expect the poor customer service and poor quality of the
service in general, but that is not the case!
Like others I have read about on here, I had a friend who did their hosting with DreamHost
and had been having a posative experience. I checked out the service, seemed to have
competative features and rates. The service was GREAT the first month, but it was all
downhill from there.
My website’s traffic went from 28,000+ hits a month down to 14,000 due to outrageous load times. My customers are very unsatisfied, and I am very unsatisfied. On the dreamhost website, when you submit a support request, there is a field at the bottom of the form where you fill out the urgency of the situation. I think this is there for looks only. I have filled the form multiple times and have yet to hear back from them a solution.
So here we are present day, I am very very frusterated with the company. I don’t feel like I am being unfair or asking for any special handouts, I just want the service that I pay good money for to work properly. I guess I am writing this article to vent a little bit, and hopefully catch somebody’s attention over at dreamhost so that I can have this problem resolved. A happy and satisfied customer will only expand upon their business, an unsatisfied customer however will write articles such as this one right here.
If anyone else has had a similar experience with DreamHost, please post it in this forum.
Currently unsatisfied customer,