Please help - domain registration

I am trying to transfer my domain registration to Dreamhost, and filled in the transfer form (with an AuthCode from the current registrar) at several weeks ago. But I have heard nothing from you and it seems the transfer has not gone through.

The wiki says this: (

I have my Registration at another company but my Hosting is here at

This is simple. All you have to do is make sure that your registration is unlocked and that your whois information is up to
date. Then go to your WebPanel under the Registrations section and select to have the registration transferred to us. If
you have not used up your free registration it will be free. $9.95 if you have to pay for it. You should receive an Approval
e-mail about 1-3 days after that which asks if it is OK to transfer the registration to us. All you need to do is click on the
link in the email to approve it and the transfer will start. If you have not received the Approval e-mail contact support to
find out what has happened.

I have filled in the Registration section as instructed, and, on the next screen, agreed to pay $9.95 (a note says that this will not be charged if this is my first registration - which it is). There was an onscreen confirmation message, but I have not received an email. I have repeated the process.

I do not have access to any of the ‘support’ links in the wiki, or in the instructions.

My billing section shows that there is nothing to pay (I don’t mind if I do have to pay - I just want to get the domain registration transferred). I have a second domain to transfer after this one.

I have tried posting messages via the general ‘contact’ page and no-one has replied. What else do I have to do to get this domain registered with you?