You didn’t “scour” the support history very thoroughly, as when I took a look I saw an exchange of two messages between “Patrick” and our Security/Abuse team that very clearly detailed why the account was disabled, and what you could do to address the issue.
Unless/Until you proceed as instructed in those messages, your account will remain disabled for the reasons given in those messages. I don’t think you want me to disclose them here, but I am tempted as you are stating publicly you were given no notice about this when your account holder clearly was given notice, and even replied to that notice.
If you have further concerns about this, email your queries with your account number to firstname.lastname@example.org. Further posting here protesting that you are clueless will result in my publishing the account history here so you, and everyone reading your report here, can become aware of the situation. You decide how you want to proceed.