I’m sorry to sound frustrated, but sheesh. My email is down across all of my sites, and I’ve now wasted time trying to figure out if DH is already aware of the problem and fixing it.
First, I checked their emergency status page (since my email is down on all of my sites rather than just one. I figured it might be a systemwide thing)
I went here:
Nothing there. It says:
“This site is hosted off our primary network and will contain information about any serious downtime issues. This page is only updated if our primary system is unavailable.”
Well thanks for not providing a link to the primary system.
I go into my control panel and come across this:
We have decided to decommission the system status page until we are able to make it more accurately reflect actual system uptimes! Our apologies.
In the meantime, if you can’t access your site, there’s always our announcements area and even blog.dreamhost.com.”
Announcements area… went there - that’s not at all what I’m looking for. Blog. Come on. I went there to find pictures of a dummies book and dogs.
Oh, but this takes the cake:
“If those are down, something bad is afoot, so please visit our off-site emergency status page at status.dreamhost.com.”
IDIOTS! That’s where I went, only to be told to check the primary system.
Please set up one centralized place for system status info and then set up a backup place. Then, for the love of god, link them to each other.
System status is a lot like a flashlight. It’s the sort of thing you rarely need. So, when the power goes out, it needs to be easy to find.
Now I have to waste my time alerting DH to an email issue they might already be working on.
Disorganization hurts the user experience guys. Please get this fixed.
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