I moved my forum to DH’s a few weeks ago and since then members continue to contact me each day saying that they have to enter their login details each time they come back to the forum. I also have the same problem but a couple of members I spoke to are not having the issue.
This is causing severe problems for my forum that has taken 3 years to develop and reach the 4k member mark and now it looks to be falling apart and I have run out of options on what to do.
I have posted in the Phpbb forums and no one there can help and after trying every possible fix for it I have been told it must be my hosting company.
Dreamhosts don’t want to know about it, in fact I have waited days to hear back from them after supplying all my administration details so they can login and check it out.
They said they don’t have the problem and have basicaly told me they don’t want to help and its nothing to do with them and in fact were quite insulting and suggested that they won’t help with content etc and I never asked for help with content so I don’t kow what they are on about. They also told me because they can login that I don’t have a problem but it is the member who has an issue, even after I explained that it is happening to MOST of my members…
I’m sure I’m wasting my time even posting this thread if it’s anything to do with DH’s but I will give it a shot and maybe i will find someone not part of DHs that might help.