My client’s php pages have not worked since sometime after Friday 2/13. When we try to connect to them, we get the error:
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, (me) and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Research leads me to believe PHP is no longer installed on the server the site is on! (Don’t know if the site was moved to a different server, or if PHP was removed from the server they are on. Either way, the client was not told of any changes, and has made no changes on their end.)
When my client contacted CS they received this reply:
It looks like your site uses a custom PHP install. Since you`ve recently moved servers, your old custom PHP install no longer functions properly. If you take the same steps as you did before, to create a new custom PHP install, your site should start to work again.
This is not a custom install of PHP, and the client did not “move servers” (as far as they know!).
I wrote the PHP pages myself, starting March 2008, and at that time the PHP installation that was already there and available was version 4.4.8 (I have a phpinfo report from that time.)
CS has not responded to messages I have sent.
Can anyone shed any light on what happened – and, more importantly, how I can get my client’s site working again?