Yes, they fixed it within a couple hours of my report. Better than the last two times where it took the better part of a day.
The problem was once again a permissions problem, on postdrop. Apparently they have a process that checks permissions and “fixes” them periodically. The script used had a mistake in it. They claimed that this script is now fixed, but then that’s what they said last time.
My impression is that DH goes through periods of expansion where their customer service and reliability kind of goes to hell (like right now). Then things settle down and get better. I think the company is basically competent but doesn’t know how to manage the peaks and changes very well.
Disclosure: Dallas and the guys at DH got their start on my T1 back in the 90’s with a couple PCs sitting on the floor of our office in Santa Monica. I’m not in touch with them directly (but I think my former employees Mark R. and Guy G. are), but I hope they can pull things together. While I understand the one-price-fits-all concept, for those of us who have clients running their entire business on DH’s servers, I’d like to see a tiered approach where you can pay extra for faster service.