Phone number for DH Support?


#1

hi ~

anyone know a phone number for DH Support?

or, how to activate the call-back? (my account gives me three call-backs a month, but, I can’t find out how to request the call0back)

cheers, Ad


#2

When filing a support ticket, there’s supposed to be a checkbox to request a call back. This, according to the wiki, since I don’t get call backs.

http://wiki.dreamhost.com/index.php/Call_Backs

-Scott


#3

thanks, Scott

I can’t for the life of me find anywhere that I can check for a callbox - and I’m on the Monster Code plan - which allows for three call-backs…

I’ve been looking for how to do this for over six hours now…

I’ll keep looking!

cheers, Ad


#4

Log into the Panel > Support > Contact support . scroll to the bottom of the page. You should see something like this : image. If that’s not there ypu’ll have to ask support to remidy the issue.

–Matttail
art.googlies.net - personal website


#5

thanks Matttail - I don’t see that box there, and, it seems like that could be because I am in Canada!

all’s been fixed on our sites - so, things are cool

cheers, Ad